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Reviewed by Joy Douglas on Jan 8, 2012 Work carried out: Plasterers Date of job: 19.12.2011 Very Disappointed - Customer satisfaction After reading the 'Very Disappointed' review Martin got in contact. He was upset to hear that his work had caused disappointment and wanted to make good any errors.
Martin did not agree that the qual... Customer Service Standard of Work
Value for money Reviewed by Joy Douglas on Nov 7, 2011 Work carried out: Plasterers Date of job: 07.12.2007 Very disappointed Martin carried out some work for us which we were really pleased with. Unfortunately four years on we have discovered that sand and cement should have been used instead of the materials he used (accor... Customer Service Standard of Work
Value for money Reviewed by d.finn on Aug 25, 2011 Work carried out: Plasterers Date of job: 05.07.2011 Re-plaster hall/landing ceiling and walls. Martin arrived on time every day.I was very pleased with his standard of work which included making good the walls and ceilings (firstly having to remove artex).I am more than happy with the finished ... Customer Service Standard of Work
Value for money Reviewed by A Hartley on Apr 13, 2011 Work carried out: Plasterers Date of job: 06.04.2011 Excellent This was the second time we have used Martin. The first was to replaster a bedroom which was really complicated as previous owners had done a terrible job which left the ceiling at a bizarre angle. Ma... Customer Service Standard of Work
Value for money Reviewed by Mrs Bufford on Jan 8, 2011 Work carried out: Plasterers Date of job: 07.12.2010 Ceiling replacement, plastering and tiling An excellent job of replacing damaged ceiling, plastering walls and tiling. Martin was extremely reliable, helpful and professional. Would definitely use him again. Customer Service Standard of Work
Value for money Reviewed by Jonathan Turner on Nov 28, 2010 Work carried out: Plasterers Date of job: 25.10.2010 Patching plaster work and squaring chimney breasts Martin was very accommodating coming at times that were convenient for us and did a high quality job. He completed the work in the time he estimated which helped us plan other works. His pricing was r... Customer Service Standard of Work
Value for money Reviewed by Terry on Nov 2, 2010 Work carried out: Plasterers Date of job: 03.09.2010 Ceilings, Dinning room and Living room Martin did a first rate job and my wife and I would highly recommend him. He was on time and worked a full day, leaving the working area clean when he had finished. Well done and it is nice to be able... Customer Service Standard of Work
Value for money Reviewed by Barry Beesley on Oct 10, 2010 Work carried out: Plasterers Date of job: 07.09.2010 Skimming the walls & ceiling in my sons large bedroom Martin did a great job. Always on time. Hardworking even working through with bad back having dosed himself with painkillers. Left the job clean & tidy - All I have to do is decorate the bedroom now! ... Customer Service Standard of Work
Value for money Reviewed by Terry and Jackie Taylor on Oct 5, 2010 Work carried out: Plasterers Date of job: 02.09.2010 Dining Room and Living Room replastered Martin did a first rate job on replastering the Dining room and Living room, walls and ceilings.He started on time and worked a full day.We would highly recommend him and will certainly use his servic... Customer Service Standard of Work
Value for money Reviewed by diane & pete on Aug 15, 2010 Work carried out: Plasterers Date of job: 25.07.2010 plaster kitchen walls and tile kitchen floor Martin did a brilliant job on our kitchen, he plastered all the walls and then tiled the floor for us. Very happy with his work and all at a very reasonable price. We would be happy to recommend his ... Customer Service Standard of Work
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Martin Hackett of Martin Hackett replies:
After reading Joy's review i contacted her in order to discuss her comments. As with all my clients i always state that if any problems occur once a job is finished which turn out to be down to me, i will always go back & rectify them free of charge. Therefore i arranged to have a look at the job again. In the 4 years since the job there have been problems with damp on the window wall & Joy was under the impression that not only had i skimmed the wall but that i had rendered it too. This was not the case. I was not asked to render as there was already perfectly good render on the walls. Nevertheless in order to help out, i offered to hack off & re-render the wall where necessary & this showed that the walls underneath were perfectly dry & the render was doing its job. The damp was therefore being caused by internal condensation due to the windows being metal framed, causing high volumes of water which have been running down the glass over the years. I am currently in the process of re-rendering the wall with a waterproof render. However i have stressed to Joy that there is no guarantee that the damp will not return in a few years time unless she tackkles the underlying problem of the windows. I am disappointed that Joy did not feel able to contact me personally in the first instance to resolve this & instead felt the need to post this inaccurate review. However, the issue is now resolved & Joy has agreed to retract her comments.