Dear Urban Solutions, just a quick note to say many thanks and the job went very smoothly!

Hi Libby, just wanted to say, thanks. The plumber was a nice guy and arrived exactly at 8.

Thank you, for your e-mail and to your colleagues for the work carried out. Tenants at both properties were very pleased with the prompt response and quality work.

Hi Ally, just to let you know that, As always Marek has done a great job! Kind regards.

Hi, just to say please pass on my thanks to Andy and Nick for sticking with it and sorting out my shower, which I must say is the best it’s ever been! Kindest regards.

With many thanks to Marek and Urban!

Job was very well done by both members of staff, who were efficient, clean & polite. Work was carried out very promptly & we would certainly use your company again.

Thanks for your assistance. You’ve been very helpful and courteous in my dealings with you, and I’ll keep you in mind for any further work in the future.

I'm very pleased with the work done in the small bedroom. My thanks to Andy and Marek, and especially to Marius. I look forward to receiving your invoice. Best regards.

I’m very happy with both the carpentry and painting jobs and it was a very calm and stress-free experience having the guys working in my flat last week. Thank you to them both.

Dear Libby, Many thanks, the workman was very good and we are happy with the quality of works carried out. Please go ahead and charge the amount to our card details, provided. Many thanks again!

Thanks Ally, I just wanted to thank Urban Solutions for their quick response and professionalism. Also to thank you for your helpful and professional manner. Regards.

Many thanks, we will pay by cheque as requested. Also, I understand from your contractor that he still needs to put up a couple of shelves, and will be back next week to complete the job – but otherwise, can I say how helpful, professional and generally fantastic the service has been that we have received from Urban Solutions. We will certainly be recommending you to friends and family.

Hi Lee I just wanted to touch base with you and let you know what a delight it was having Shaun and Jim around doing the work on my place at Grove Court. They did a fantastic job and we are extremely happy with the quality of the work and the end result. And to add to it, Shaun & Jim were great to have around. They were polite, fun, unobtrusive, helpful and hard working. Thanks for providing such a great service and for ensuring that everything ran smoothly. All the best

Dear Ally, Thank you so very much. I have transferred the total amount due for invoice 46X0X and this should reach Urban Solution’s account later today. Best wishes and thanks for your fabulous service and helpful notes on the invoice itself!

Just to let you know, we’ll pop in with payment and thank you for your excellent service!

Just wanted to say thanks for the works completed at my property. The engineer was great and we're considering having more jobs done and will be in touch. Keep up the good work!

Just to say that I settled the invoice today through a bank transfer directly into the Urban Solutions account. Thanks again for your assistance in getting the problem solved so quickly!

Dear Legends at Urban Solutions, Thank you so much for all your hard work, patience and help this year. We'd be lost without you! Merry Xmas & A Happy New Year!

Dear Lee, We have spoken to Marius again this morning, he really is excellent so thank you for organising someone so helpful! Marius has suggested that we replace one of the units in the kitchen. We are happy with this. Just add it to the bill! Many thanks

Marek came by today, fixed blinds, installed carbon monoxide detector, checked the back yard security lighting and adjusted it, and cleared the drain in the bathroom. We are all good now. Thank you so much! I've copied Libby again, because he saved both your company (on new parts) and the owner, money (for not having to come out yet another trip). I think that's pretty awesome. Marek's competence, professionalism, and old world ethics are rare these days. I hope you will relay all this to his manager. Thank you again and have a great rest of the week!

Dear Ally, I would like to inform that Marek visited us and changed all faulty tubes and balasts .I am very happy about the job - thank you, Also I would like to thank you for your prompt reply to my requests and emails. I am awaiting your invoice and looking forward to future coooperation. I spoke to Marek about few alterations which we require so I will prepare my quote tomorrow. Thank you!

Quick note to let you know that the works were all taken care of by Urban Solutions. I copied Libby on this too, because Marek was professional, polite and best of all, competent. He managed to fix both items that the electrical company said were wiring problems and he had all the materials as well. It was just an excellent job!

Hi Lee, Just to say your decorator was fantastic - very professional, thorough and tidied up brilliantly afterwards! Many thanks.

Dear Ally, My director, has asked me to pass on his thanks to you personally for your help in trying to gain access to the above property and we appreciate your handling of the matter on our behalf.

Many thanks for the repair this morning. The service was: Plumber arrived on time Convenient time slot Worked hard on the job Did not complain or incur extra charge because the tank was in a very hard to reach and dark spot Explained everything clearly Reasonable cost for the job Thanks again Will use your company again.

Thanks. Lee was fantastic on Friday. We turned on the heating .... and it worked! It suddenly felt like a home...... a very satisfying feeling. It's been a pleasure for me too, Lee. I really haven't seen it as you working "for" me ..... it has felt much more like two partners working on a joint project, which has gone superbly well. I think we have understood each other very well over these past few months - I have valued your tolerance of my changes of mind, and it's great to know it has turned out well.

Very happy with the shower, by the way. Many thanks!

We are really pleased with the job, Andy was very helpful and professional.

Yes! I’m happy with the work completed. Thanks to Andy for quoting and scheduling the work so quickly so that I could fit it in with the other building work I have happening.

Please pass on my thanks to Andy for another very professional session at the house yesterday; he did more in two hours than I've managed to do in two years !

Dear Urban Solutions, Thank you for carrying out this work with your usual efficiency!

Dear All, just a quick message to say that the chap who came today was excellent! thank you

Thank you to all of you at Urban Solutions. We are very happy with the work so far carried out and would like you to quote for some more.

Many thanks Libby. Excellent customer service above and beyond' - and really very much appreciated

I wanted to say thank you for the support Urban Solutions have provided over the years and in helping me with problems as they arose

Hi Guys, Sean has just emailed to say John did a great job. Removed old pipework and fitted new pipework and cooker all within an hour.

Many thanks for another wonderful job! Marek is a genius!

Lee- I arranged through your colleague to have one of your representatives come out this morning to repair the shower curtain rail that I accidentally broke. I just wanted to tell you that, once again, the work was done perfectly. Your representative was on time and completed the work efficiently -- and it looks great. And I thought the pricing was fair which I really appreciated. I will of course use your firm should anything else come up while I am living here and I will definitely recommend your firm if I am ever asked about contractors by my co-workers or any friends here in London. Thank you again for your assistance.

You kindly sent an electrician at very short notice yesterday to repair a shower room light and the client was so impressed with your work that they would be delighted for you to carry out the following bathroom refurbishment works.

My thanks to Shaun, Marek, Joseph and John. They did a nice neat job and left everything very clean and tidy!

The engineer John who attended was wonderful! I wanted to take the time to call so you could pass on my feedback to the boss and let them know how happy I am. I felt that nothing was too much trouble for him, he was very knowledgeable and showed me how to use the boiler timer correctly and also gave me advise on the best use of my radiators. I look forward to next year’s service and would like him back!

Marek is finishing today and I'll do a final inspection later, but so far and as last time he has done an excellent job and been a great ambasador for Urban Solutions.

Many thanks for your prompt, ccourteous and professional service.

The skirting board looks great--absolutely perfect. We were so pleased to get that finished so quickly. Many thanks to you and to whoever carried out the work. Very very much appreciated.

Thank you so much. My boiler has now been installed by Nick and everything went according to plan...thank you very much for the efficient service.

Just wanted to say that the chaps came round and were courteous and pleasant, did the job well and that I would recommend Urban Solutions to anyone who required electricians. Many thanks.

Derren Am Very happy with the works, thanks – both quality and timeliness.

Many thanks for all your help - Much Appreciated!

Hi Urban, would you mind passing my thanks and appreciation on to Andy...Garden looks ace! Regards.

Hello Derren, We are very happy with the finished work at our house - both the electrical work and decorating all done perfectly. We were impressed with Derek's work - he did a great job and he was, I think, the tidiest contractor we've ever had. Many thanks for your help - it's always a pleasure to deal with Urban Solutions.

Just a quick email to say thanks for arranging the handyman to visit yesterday. Joan said he did a great job and all those little things are now fixed. Glowing praise indeed!

All's great. Super impressed with your speedy service, thanks!

Dear Sirs, I just wanted to write you a note to say how pleased I was with the service you provided last week. The electrician who came to my home had a really pleasant nature and got the problem identified and resolved quickly and professionally. I will definitely use your services in the future when needed and would be happy to recommend your company to others. You were in fact recommended to me by a previous customer of yours! With kind regards

Many thanks. I was very impressed by the efficiency of your service and will definitely come back to you in future.. I do have other flats that will need gas certificates in due course. Best Wishes.

Dear Urban, Thank you very much for informing me of the engineer's visit yesterday. My friend had explained everything to me as well. It is a relief to have the hole blocked and I will certainly monitor how things go. I am pleased too that we have at last found a firm who can give constructive help and advice. My friend says your engineer was most helpful and to that end I have already completed the questionaire on your website. Many thanks.

Please pass on my thanks to Jason for fixing the tap problems we had. Good job done!

Thank you for sending the plumber and carpenter who were lovely and did a great job. Thank god for people like Urban Solutions who communicate well and turn up when they say they will and sort the problems efficiently.

Thank you very much for your very professional and reliable approach! Best regards.

One of your guys came and fixed some lights for us today..did a great job and did it nice and quick...so not too expensive for us! Perfect! Thanks

I just wanted to write and congratulate you and your team on the boiler installation you carried out in my home last week. I chose Urban Solutions because you were the most responsive company during the quoting process and I am happy to say this level of service was maintained throughout the project. Nick and his assistant were friendly, thorough and conscientious throughout. I also appreciated your willingness and promptness in sorting out the remaining little details after the main installation had been completed even though this resulted in two extra visits. The work was carried out tidily and, despite some alterations to the existing tiling, it is hard to tell from its immediate surroundings that the new boiler is actually a replacement. Due to disappointing experiences with other companies in the past, I was slightly apprehensive about replacing my boiler, but in the end it proved to be a stress-free process so congratulations again on a job well done.

... for Your excellent work and frienly service! I should have written You nearly a month ago, when Your employee (electrician) Marek worked in my flat but unfortunately I lost Your email-address... So -a littlebit late- I just will say "thank You" for helping me. Sabine

Derren, Many thanks - and hard copy of invoice received. We are very pleased with the work and that it was possible to finish it all on the Monday. I know it was a joint effort but Marius completed the kitchen very well indeed on the Monday afternoon. Many thanks. PS. Should you wish to use as a reference at any time then we would be pleased to assist.

Just writing to say what a fantastic set of guys you have and can't thank you enough! I have two rental properties and will be happy to pass all future work over to Urban Solutions.

Thanks for the efficient service, very much appreciated. Please send our thanks and regards to the engineer.

Just a quick email to say thank you - really pleased with what Marek did this morning, please pass on my thanks.

Thank you, I'd like to say I'm very pleased at the speedy and hassle-free way you were able to bring this to resolution. I've recommended your company to friends who have property in London.

Thanks for arranging everything so swiftly. You've achieved the impossible by leaving my wife positively impressed with the work done - "I love Urban Solutions" was the exact phrase, so a big thank you from us!

Thank you so much for your speedy and helpful service. Nick's done a terrific job and I couldn't be more pleased with Urban Solutions' levels of service and efficiency.

Thank you very much for taking the trouble and the time to explain the situation in-depth. We are very happy with the quick response and the service we have received from Urban Solutions. I have been critical in the past but this time it is credit where credit is due Please pass our appreciation to everybody involved.

Thanks for the update – I received some ‘play-by-plays’ from John and I am really looking forward to seeing the work. Just FYI – John mentioned how courteous the guys from Urban Solutions were – no new news there but it’s nice to hear.

Your engineers were excellent and have done a very good job. Both those that scoped and carried out were incredibly professional and gave us confidence that they will complete a high quality job. I would certainly recommend your Firm to friends and colleagues.

I GREATLY APPRECIATE your assistance and flexibility yesterday! Your engineer was THE ONLY ONE (out of 6 electricians who attended the apartment in the last 3 days) who correctly diagnosed the problem.

I am just writing to thank you very much for arranging, through my dad, to have my flat painted. I am delighted with the results - it looks so much better!

I am eternally grateful to the prompt out of hour’s emergency response and to the follow-up. I am immensely impressed by the standard of workmanship, tidiness of working and helpfulness of all concerned.

The engineer, Nick, did his job and coped very sensitively and respectfully towards my mother who can get a little confused and stressed in these situations. very much appreciate his patience and the very thorough job he completed for her.

Just wanted to say that we had a call from our tenant today to say thank you!!! I’m not sure if he was genuine or a little tidily but he was not very pleasant earlier this week and now he is being very friendly! THANK YOU from me for your help and hopefully I can sleep easier tonight without the fear that I’m going to get shouted at by him on Monday! 1 down, about 149 to go!!!

Thanks for the fantastic service - you lot saved the day!!

Your Christmas message reminded me that after the last plumbing crisis at Luxborough Tower I had planned to write and say that the plumber who came the second day - Jason? A South African - was exceptional: calm, wise, informative, articulate - not always the experience of worried householders with plumbers. Anyhow, if it's not too late and if you're handing out any Christmas bonuses this year, can I suggest you put Jason to the top of the line and hold on to him for 2010? Happy Christnmas and New Year and thanks for all of your calming help and advice through the last one.