 | Fox & Co Plumbing & Heating Woodland Rise Muswell Hill London N10 3UG 020 8883 2223 (Office) 07958 500 900 (Mobile) 020 8372 6043 (Fax) Call any time.
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Emergencies
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Yes
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Hours of work
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Monday - Sunday 24/7
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Year established
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1979
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Web address
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www.foxandco.co.uk
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This well-established, top quality family run company offers a comprehensive portfolio of plumbing, heating and general building services. Plumbing services include:
• Boiler servicing
• Repai... Have you used this tradesperson?  Excellent Job Aboutsix months ago Michael responded quickly to my distress call and got my boiler going again. British gas had said the boiler was unrepairable and a new boiler was needed. A week later a new problem arose and was once again fixed by Michael. Finally in the recent cold snap the boiler broke down again and at this point I decided on a new boiler. Michael and his team installed the new Vaillant boiler in a day and even set the timer so I entered a warm home on my return.
I should also mention how neat and tidy he is and the team even wore plastic slippers when working in the house.
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Reviewed by Michelle Fastooner on January 7, 2010 Good Job Done. Very pleased with the job done by Fox and Company in replacing my toilet pump.
Would definitely use again.
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Reviewed by M. Hampden on September 4, 2009 Unreliable - did not turn up to do the work I prefer to use small, local businesses but this time it was a big mistake. Michael diagnosed the cause of my leaking bath, and sent me a quote for the work. I agreed the quote, and we arranged a date for the work to be done. He failed to turn up. I repeatedly called his mobile (switched off) and office (answering machine) all day. No one has ever contacted me since.
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Reviewed by Claire on July 9, 2009 1 Big Leak, 1 Neurotic, Stressed Female & 2 Very Understanding Plumbers!!! "You're bloody late, 4 hours late" I screamed at the two startled men on my doorstep and without waiting for a reply marched them to the cause of my distress, namely, a fallen ceiling and water dripping into overflowing buckets and onto my 3 week old carpet.
Still fuming, I then left them to get on with it and went to collect my child.
I returned a little over an hour later to find.....
The leaking pipe had been photographed and repaired.
The bulging ceiling had been made safe with the sagging parts of the ceiling having been trimmed back.
The partially fallen ceiling had been removed from my carpet and placed into rubbish bags and they were using a machine to suck the water from the carpet.
They had also photographed the damage so I had a record for the insurance company.
I telephoned my husband to say the plumbers had finally showed up and everything was going well, no doubt due to my having screamed blue murder at them for a minute or two upon their late arrival.
"Oh"" was his reply, "I think you owe them an apology, I called out another firm, as the first one called to say they couldn't make it" "Arrrrhhhhhh!!!"
I made them some tea and biscuits and asked why they hadn't said anything when I was screaming at them "Couldn't get a word in edgeways, so thought it best to get on with the job before the rolling pin came out' was Michael's reply!
It transpired my husband had rang Fox & Co after being let down by the first company. Upon ringing the company, the lady at the other end was very helpful and promised a quick response. They were as good as their word and arrived about 30 minutes later..
I can categorically say that I was very happy with the service, understanding and speedy response displayed and would recommend Fox Plumbing & Heating to anyone looking for professionalism and good service.
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Reviewed by Sab Butler on March 23, 2009 1 Big Leak, 1 Neurotic, Stressed Female & 2 Very Understanding Plumbers!!! "You're bloody late, 4 hours late" I screamed at the two startled men on my doorstep and without waiting for a reply marched them to the cause of my distress, namely, a fallen ceiling and water dripping into overflowing buckets and onto my 3 week old carpet.
Still fuming, I then left them to get on with it and went to collect my child.
I returned a little over an hour later to find.....
The leaking pipe had been photographed and repaired.
The bulging ceiling had been made safe with the sagging parts of the ceiling having been trimmed back.
The partially fallen ceiling had been removed from my carpet and placed into rubbish bags and they were using a machine to suck the water from the carpet.
They had also photographed the damage so I had a record for the insurance company.
I telephoned my husband to say the plumbers had finally showed up and everything was going well, no doubt due to my having screamed blue murder at them for a minute or two upon their late arrival.
"Oh"" was his reply, "I think you owe them an apology, I called out another firm, as the first one called to say they couldn't make it" "Arrrrhhhhhh!!!"
I made them some tea and biscuits and asked why they hadn't said anything when I was screaming at them "Couldn't get a word in edgeways, so thought it best to get on with the job before the rolling pin came out' was Michael's reply!
It transpired my husband had rang Fox & Co after being let down by the first company. Upon ringing the company, the lady at the other end was very helpful and promised a quick response. They were as good as their word and arrived about 30 minutes later..
I can categorically say that I was very happy with the service, understanding and speedy response displayed and would recommend Fox Plumbing & Heating to anyone looking for professionalism and good service.
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Reviewed by Sab Butler on March 23, 2009 PowerFlush Fox & Co did a great job powerflushing my central heating system and their price was half that of British Gas!
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Reviewed by Sally on March 11, 2009 Great LAds & a Great Job My landlord finally decided to upgrade the boiler and I'm happy to report the lads did a great job with the boiler swap. They also left my flat spotless, which was a pleasant surprise. They care certainly recommended by me.
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Reviewed by Piers on March 11, 2009 APPALLING CUSTOMER SERVICE Fox and Co were booked to come and service our boiler at 9am yesterday morning. I duly took the morning off work to meet their engineer. When they hadn't arrived by 10am I called to chase and was told the engineer was delayed and would be with me shortly, but no specific time could be given.
At 11am I called and chased again, and was told that the engineer who was meant to do the job was in fact delayed/stuck on another job and that someone else would be with me by 11.30am.
By 12.30am no one had arrived and so I called again to be told that some one would find out the reason for the delay and call me back. Someone called back at 12.40 to say that they were on their way but were stuck in traffic and could be some time.
As I had already taken the morning off work, I then had to cancel the appointment in order to get to work on time. I asked to speak to someone in charge at Fox and co and for an explanation for the poor service. No one has called us back a full day later.
While I understand engineers may get stuck at a previous job, or stuck in traffic, I find it completely unacceptable that Fox and Co a) did not phone ahead and warn us of the delay (at no point did any one call me unprompted to explain the delay) and b) did not offer any alternative explanation, arrangement, or at the very least apology for such delays, given the appointment was booked several days in advance.
These are the last people I would call for a standard boiler service, let alone a plumbing emergency! I am thoroughly unimpressed.
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Reviewed by David Halkyard on January 15, 2009 Very good job! Michael, the owner, answered my distress call promptly on a Sunday morning (even though I was not an existing customer), after over two weeks of major heating/hot water problems NOT being fixed by the company that had installed original system.
After his diagnosis, I decided I wanted to change systems, get rid of the storage tanks install a new combi boiler. I would stress that he willingly offered to repair the old system and in no way forced the more expensive option on me - it was me that had lost faith in the open vent system I had, and me that pressed for a new boiler.
Miraculously, due to a cancellation, they were able to do this job within 48 hours, on 23rd December, thus ensuring that I would be warm and clean for Christmas, something I had given up hope on.
Michael arrived on time with two colleagues and they worked fantastically hard all day and into the evening to get the job done within a day. I was particularly impressed with Jed, the gas fitter, who seemed to me to be exceptionally professional, diligent and knowledgeable.
I would certainly use this company again and recommend them to others.
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Reviewed by R Skene on January 5, 2009 New Boiler Yippee!! Fox and Co replaced my dead boiler with a shiny new model and made me a very happy and warm bunny indeed. They also ate my biscuits, drank my tea and finished my milk, but at the end of the day they bought me a new packet of Hobnobs, a box of Earl Grey teabags and a carton of milk.. Well done boys.
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Reviewed by Nat Cooper on December 19, 2008 Great guys to do business with. Repaired my boiler in super quick time. Thank you Problem Solved. Reviewed by Leora W on October 25, 2008 Called Fox & Co out on a Sunday to repair my broken saniflow which had ceased working, causing a backlog of smelly water and other things to back up into my bath, basin and loo. Had to postpone appointment at last moment due to a crisis at work, by the time I had contacted Michael he had already arrived at my house.
Surprise, surprise, no anger or nasty comments, even offered to return later that day!
Arranged for him to call me if he could make it the next day as he was very busy. He did call and came over and used a machine to suck all the foul smelling water and other things from the loo, basin and bath and then inspected the saniflow. Unfortunately it was beyond repair and a new one was required. He will be returning tomorrow to fit a new one.
Before leaving he sanitized the loo, basin and bath, sprayed the area with a room freshener.
I was extremely pleased with his work, behaviour and professional approach.
I really would recommend Michael to one and all. Reviewed by Victoria Webster on October 7, 2008 Great service from Fox Plumbing. New boiler, new bathroom and tiling. Kept my house immaculately clean during the work, even replaced the milk when it ran out.
Highly recommended. Reviewed by Valerie on June 25, 2008 Very please with Michael and his helper. We called him out because we were without heating and hot water and had a dripping boiler.
Michael quickly diagnosed the problem and ordered the parts. Unfortunately the backup heater wasn't working but Michael returned the next day, a Saturday, to fit a new heater and ensure we had hot water.
The boiler was fixed a couple of days later and is working as we would expect.
We found Michael to be professional, charming, thoughtful (took his shoes off when going upstairs) and very child safety aware, we would fully recommend him. Reviewed by Phillipa & Ian on June 6, 2008 Michael, you've been a great help as doctor to my old and temperamental boiler. You've been reliable and helpful and efficient and I'd certainly call on you again (but not too soon, I hope!) Reviewed by Miranda Miller on May 8, 2008 Michael and his team were employed to fit a new combi boiler and remove all the old elements of the water tank and old sytle boiler. They completed the work on time and left the place spotless (even washing up!). They continue to come back to fix little bits that need finishing. My only issue would be getting hold of Michael by phone or getting a response from the email. This can be frustrating at times, I am currently waiting on a quote for a bathroom refit but if I wait any longer I may look elsewhere. Overall they are a professional outfit, good rates and trustworthy but be patient if you require quotes or contact back swiftly. Reviewed by Michelle G on May 7, 2008 Fox and Co have just replaced our boiler and we are once again very pleased with the outcome. Reviewed by Michael Hampden on May 6, 2008 Michael was very professional, friendly and efficient in finding out the problem with the boiler and did his utmost to rectify the problem. I would certainly recommend him/Fox and Co. Reviewed by Celia Main on April 29, 2008 Fox and Co were exceedingly helpful when called in to repair a leaking boiler on a Sunday. The damage was contained, the mess, which had spread to my neighbour's below was also cleared up and a new boiler was installed the next day. One further point should be mentioned, they were the tidiest and cleanest workers ever to enter our flat and left it tidier than they found it, very, very, impressed with their professionalism and thoughtfulness. I fully recommend them.
Jamie. Reviewed by Jamie KT on April 26, 2008 My comments are that Fox and Co were very pleasant and efficient to deal with. I found Carmen to be intelligent, courteous and very helpful on the phone and I was grateful for Michael's prompt response initially and conscientious keeping me posted when he got delayed the day of his second visit to replace the part we had been waiting for.
The boiler is now nice and quiet and the towel rail in my bathroom works for the first time since we moved in! One satisfied customer!
Thanks again.
Best, Julia. Reviewed by Julia Tyrrell on April 9, 2008 Fox & Co were nothing less than exemplary in dealing at short notice with a heating problem. Grateful we were, and happy to recommend them we are. Reviewed by Prof. Ted Honderich on January 8, 2008 He showed up, where two previous hadn't, did the job and was well educated and polite. Reviewed by Margaret Hodge on January 2, 2008 Fox and Co installed a replacement shower for me and I was pleased with their work. Reviewed by Sonia Kishing on December 19, 2007 Great stuff boys. Had been told previously by a large nation company that the boiler was beyond repair and parts were no longer in stock, but Fox's not only repaired the boiler without the need for parts, but said it would most probably outlast most condensing boilers and that parts were most definitely still available - honest, reliable and a genuine human being, Good on yer. Reviewed by P. J. Hibbert on December 18, 2007 Very pleased with the fast response and professional service. Micheal the corgi engineer turned up and repaired our boiler and even wore plastic slippers to protect our carpets as it was a wet day! Reviewed by Mr & Mrs P. Eaton on December 3, 2007 Fox & Co arrived on time for the estimate and I was impressed by the way they explained everything that was required as the estimate proceeded. The job of replacing the bathroom was given to them and they did a grand job and their tiling was spot. Would definitely use them again. Reviewed by Michael Hampden on September 25, 2007
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Michael De Havilland of Fox & Co Plumbing & Heating replies:
FFox & Co do not make precise time appointments for the most obvious of reasons. We provide a two hour time window, which in this case was between 9.30am - 11.30am. The gentleman called the office shortly after 10.00 and was informed the attending engineer was still on a job (attending a gas leak) and would be there once the job was completed. The gentleman called again just before 11.00 and was again informed the attending engineer was still on the gas leak job. (Engineers are not allowed to leave a gas related job in an unsafe condition and a gas leak is deemed by Corgi to be such a condition). The attending engineer called the office and informed them he was unable to estimate how much longer was needed to complete the job. A call from the office was then put through to another engineer, namely myself, to attend to the gentleman's boiler service. I called around 11.20am and stated I would be with him as quickly as I could travel from Fulham to Holloway, N19, a distance of some 9 miles and according to the Sat NAV, a journey time of around 45 minutes. Needless to say, there was traffic and the journey didn't progress smoothly and a text message was sent around 12.00, followed by a call. Shortly after speaking with the gentleman he called the office and cancelled the job. In the review the gentleman states that nobody called him to offer an explanation which I entirely refute.. I called him and spoke with him and stated that after speaking with the initial attending engineer I would again be in touch. Shortly after my call I became aware of the negative feedback and needless to say was somewhat put out that less than 24 hours had elapsed prior to the gentleman posting his review, which allowed precious little time for me to respond. I should point out that January is one of the busiest periods for any heating firm and occasionally jobs have to be delayed through no fault of ours. Whilst I understand the gentleman was somewhat put out to be kept waiting, the job was after all a yearly boiler service and at the point of cancellation by the gentleman we were a little over 1 hour outside our window. Most of our clients are understanding and if a problem occurs they simply rebook another appointment Fox & Co are available 7 days a week, so there really is no reason for a person to take time off from work for something as mundane as a boiler service. Were the boiler broken then it would be understandable to want the repair to be carried a.s.a.p, but in this case the boiler was fine.