 | Aspect Maintenance Services Unit 4, Rufus Business Centre Ravensbury Terrace Earlsfield London
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Emergencies
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Yes
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Hours of work
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24 hours a day, 7 days a week
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Call out charge
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None
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Trade Bodies
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National Federation of Roofing Contractors;
Heating and Ventilating Contractors’ Association;
NICEIC Approved Contractor Scheme;
Gas Safe Register;
Federation of Master Builders;
Painting and Decorating Association;
Guild of Master Craftsmen;
Safecontractor;
Contractor Health and Safety Assessment Scheme;
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Year established
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1997
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Web address
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http://www.aspect-maintenance.co.uk
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Aspect Maintenance Services is dedicated to providing a high quality, fully comprehensive maintenance package both for residential, and commercial customers across London.
Services include plumbers... Have you used this tradesperson?  A job well done It was proving difficult to shut my bedroom door. It seemed like the whole frame had moved out of alignment. With a very old house I feared the worst, but an excellent repair was effected very speedily. I will recommend Aspect to my friends.
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Customer Service
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Standard of Work
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Value for money
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Reviewed by Mr Lee Scott on July 10, 2010 I had great experience, especially about work of engineer named Mario!
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Reviewed by Kateryna on June 16, 2010 Consistently great work I have used Aspect for five different projects over the last three years. My family business in Canada is in high end residential construction. The firm is professional - they show up when they say, they do exactly what they say and leave everything clean at the end of each day.
For the two larger projects the quality of work was exceptional - the standard of work completed was to the level the contractors would do on their own home.
Aspect are not the lowest price but they provide a great deal of value for money. I rarely give scores above average so from my perspective this is a realistic high score! I would highly recommend Aspect and in fact I use only Aspect - They have earned my trust.
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Reviewed by Denis Battiston on June 3, 2010 boiler excellent experience....prompt, courteous, good work quickly done at reasonable rates...kept me in touch all the way eg calling if they were going to be late. highly recommended
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Reviewed by alan sheldon on May 28, 2010 Surprised! I have just read the review below titled "cowboys" and can only say that my experiences of Aspect are the complete opposite! I have used this company for all sorts of work over the past 3 years in my properties from plumbing through to roofing and have always been impressed with their professionalism. I agree that there are cheaper companies out there but I haven't found anyone to match their standard of work and reliability.
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Reviewed by Amelia C on May 28, 2010 Great company and half hourly rates Aspect fixed our boiler on a Sunday in February - the engineer was on time, friendly and charged by the half hour so I feel like it was value for money. I was really impressed and would recommend them.
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Reviewed by Holly Davies on May 17, 2010 Excellent Company I have used this company numerous times and I think they are excellent. They have helped me with everything from a quick boiler fix to a full bathroom installation and over three years of using them I don't have a single complaint. I recommend them to people whenever I get the chance as finding reliable companies like this is not easy.
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Reviewed by Hannah Davies on May 14, 2010 Excellent Company I have been using Aspect for years and I absolutely love them. They have done more than 10 repair jobs and three larger quoted jobs (boiler install, new bathroom, roof repair) and every time they have been excellent. I tell everyone about them and will continue to do so.
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Reviewed by Hanna Davies on May 13, 2010 Cowboys I hired these guys to repair my boiler. I told them that this problem had happened before, but they ignored. Then spent 20 mins re-arranging their tools, going to the van for more (not required) and wasting time. Tried to claim wrong time of arrival so I didn't sign so they charged me anyway. I'll see them in the small claims court. They also damaged my boiler so I had to replace part - sorry chaps, you failed on that one because the second contractor managed to fix your damage).
I would avoid this lot like the plague- you have been warned. To add insult to injury, second firm I contracted repaired problem in under a minute so I didn't need to spend a weekend without heating or hot water. They are rogue traders plain and simple. AVOID!
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Reviewed by Don't Hire on May 12, 2010 Nightmare saved! The nightmare scenario! The prospective in-laws arriving for the first time from overseas and the toilets in the block back up! Thank you Aspect for sorting it out as quickly as you did and allowing the happy reunion to go as well as I could have hoped but didn't really expect!!!
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Reviewed by Tim Channon on May 6, 2010 Prompt and Professional Service A water-pipe-burst in my kitchen on a Sunday night and was causing a mini flood. Aspect Maintenacne prompt and professional service spared me the consequences of a complete floodout of my accomodation. A great job by a great team.
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Reviewed by Toby Wong on June 24, 2009 Great service I recently employed Aspect to install our new kitchen and they were brilliant. Our job started exactly when they said it would and the guys made it completely hassle free for me. They also helped collect materials so everything ran on time. They were really friendly and explained each step along the way - I have been recommending them to all my friends - they even cleaned up all the dust and mopped the floor at the end of each day!
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Reviewed by Lorna Thompson on June 24, 2009 Excellent service, every time We have used Aspect for a number of years now, on a wide variety of jobs and their service has always been first class. I would heartily recommend them and we will continue to use them in the future. They are always a pleasure to deal with and very professional when it comes to doing a great job.
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Reviewed by Pete Clarke on June 23, 2009 You Get What You Pay For You'll probably find cheaper, but if you do then I doubt if they'll turn up exactly when they say they will, spend at least an hour cleaning up at the end of each day, or come back at 11pm on a Sunday to rectify a minor issue.
I use them for everything and would recommend them for anything.
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Reviewed by James on May 19, 2009 Really pleased The Aspect electrician was excellent. He turned up on time and fixed the problem quickly and efficiently. Most importantly he cleared up after himself and was polite. I'd recommend Aspect to anyone looking to get a good quality job done quickly
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Reviewed by Anthony on April 27, 2009 Did exactly what they said they would I've had plenty of problems in the past with maintenance work but Aspect did exactly what they were supposed to. The workmen were pleasant and the work was done - what else could you want?
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Reviewed by Al Thompson on April 24, 2009 So expensive! If you want to pay over the odds for average work then these people wont disappoint!
The electrician's work was slow and because the company charge by the hour you can guarantee it will just go over the hour or 2 hour time period.
The customer service was rude and insulting.
I would not recommend this company.
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Reviewed by simon on March 29, 2009 Aspect Maintenance They were absolutely hopeless. Failed to sort out my problem & then when I told them their work was unsatisfactory failed to keep 2 appointments. Turned up for the 3rd when it was pitch black so they couldn't do any thing. IMHO they are cowboys. Steer well clear.
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Reviewed by Hazel Bird on November 8, 2008 I have used Aspect this weekend for a plumbing problem and found the service to be spot on! I experienced no problems with the service from the call centre or the plumber that literally saved our weekend being ruined!! Would definitely recommend them and would argue that the above was a one-off – especially if you’ve received good service as you state in the past – as Aspect was recommended from a friend – who has also used them before! Reviewed by Steve on October 27, 2008 My central heating was broken and after calling Aspect it was fixed with minimal fuss and at a cost I was happy with - would use them again. Reviewed by Emma on September 25, 2008 I don't usually write reviews but I'm so impressed by the service from Aspect that I thought I would. We had a flooded kitchen and Aspect came round immediately, fixed the problem but most importantly cleaned the place till it was immaculate. I'm gobsmacked and wanted other people to know how good they are Reviewed by Tony on September 15, 2008 I run a sizeable residential property portfolio and have found Aspect to be very reliable with regard to a variety of problems arising in my properties. I have also used them for refurbishment works and have found their workmanship to be prompt and price fairly. I would be happy to recommend them to anyone. Reviewed by Charles Aston on September 11, 2008 Although the proprietors are complete nonses, I found the efficiency and helpfulness of their staff to be excellent, and the work that was carried out was second to none. Reviewed by Jonathan Woods on September 11, 2008 I recently had wome plumbing work carried out by aspect and just wanted to say how pleased I was with the whole thing, also very clean/tidy - well done! Reviewed by Dave on September 10, 2008 I have used Aspect a number of times now and always found them to be highly efficient. I will continue to use them for all of my Property Maintenance issues and recommend them to others. Reviewed by Helen Davies on September 8, 2008 Used their carpenter, doubt very much he was al qualified tradesman, very poor work not what you expect for the money! Reviewed by DB Stepney, London on July 23, 2008 Aspect Maintenance - Rips you Off Stay away!!
I have an overflow which is leaking and got an engineer to come and check. They charged me 230 pounds for about 2 hours work. The problem re-ocurred two hours after the engineer had left. When I called them they said that they would have to charge me again for the engineer to come as the problem was not related to the initial call. An absolute lie!
They obviously do not do their job properly so that you will have to pay for them to come back and finally fix it.
STAY AWAY!!!! Reviewed by Monica Moreira on March 27, 2008 I required to put 4 radiators of 6ft up . They quote me to include the carpentry frames needed for all four and the required replastering and sanding of the wall.
What they actually done was putting three radiators up build only 2 frames and one of the radiator they put up still is not working. No sanding has been done.#
After refusing to send someone to complete the job they charged my credit card minus a discount of 120 gbp ( from an invoice of 1700 gbp). According to them this discount cover three hours labour at a cost of 35 gbp plus vat. Problem is their hourly rate is closer to one hundred pound and certainly, it will cost me more than 120 gbp to finish their botched job. Any attempt to dicussed the problem with them has been ignore by them.
These people are dishonest! stay clear from them if your value your money. Reviewed by GAELLE PETIT on January 9, 2008 I've used Aspect many times now, and they are a great resource. They have done big jobs and small jobs for us and they've always been fairly priced (though handyman services are cheaper for smaller jobs). Particularly notable is their excellent phone and pre-quote service and very good response times.
The only thing I would criticise is Aspect's joinery - it's actually carpentry. They are fine for basic sash windows or hanging standard doors, disappointing if you want a really quality job (ie matching existing woodwork or having cabinets made from scratch). Please hire yourselves a good craftsman joiner Aspect! Reviewed by West London on January 8, 2008 Extremely professional and a very friendly service. The call out was after hours and was great value for money. Reliable and would not hesitate to use again. Reviewed by Ben on December 3, 2007 I've used them for virtually everything - roof, electrics, plumbing, building......they've always been professional, they've always been prompt and they've always been good value. Highly recommended. Reviewed by James on November 25, 2007 Tom from Aspect did some decorating in our offices over the weekend.
Left him with the key and let him get on with it. By Monday the work was complete to a really high standard and he had cleaned up after himself.
Perfect. Reviewed by Ben on November 22, 2007 Used Aspect twice now, came round at very short notice - did an excellent job at a fair price and top quality service from the customer service on the phone to the actual plumbing work.
My wife also used Aspect recently, she works in lettings and she was very appreciative of the work they did at very late notice in an extreme emergency - even dropping the house key off at the restaurant she was eating at. Definitely use again. Reviewed by Alex on November 22, 2007 I have used Aspect for a number of jobs including shelving, tiling and replacing my boiler. They are punctual and all their work has been to a very high standard. A very useful number to have. Reviewed by Ed on November 22, 2007 aspect were excellent. their estimator came to my house at 7.30am so we could chat before i went to work. by the time i came back from work they had installed my new lights to a very high standard. they are really good value for money. Reviewed by Anthony on November 22, 2007 Advertise themselves as glaziers and then when you call them say they don't do windows .......... Reviewed by Christine Keiffer on November 20, 2007 "Thank you for all your help - we all think you're brilliant!" Commercial client Reviewed by [unknown] on September 1, 2007 "Aspect are one of my best suppliers to deal with, because you are so good at co-coordinating all the jobs. So thank you for being one of the few people who actually make my life a bit easier!" Reviewed by [unknown] on September 1, 2007 "The job was well done by very helpful people" Reviewed by [unknown] on September 1, 2007
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William Davies of Aspect Maintenance Services replies:
I am sorry to hear that you had such a negative experience. Please would you email your details to customersurvey@allaspectsltd.co.uk so we can look into the job and if appropriate arrange a refund. I would note that we have won several awards for the quality of our workmanship and service levels so I am very surprised to be receiving a comment such as this and will everything we can to put it right.