|
Reviewed by Tim on Feb 8, 2012 Work carried out: 24-7 Emergency Callout Date of job: 01.02.2012 Great to Date! I have used Aspect on countless occasions and have been more than satisfied with the workmanship and process as a whole. I am a landlord with a number of properties in London and have been using them ... Customer Service Standard of Work
Value for money Reviewed by Sheila on Feb 3, 2012 Work carried out: Plumbers Date of job: 18.01.2012 Totally frustrating. We requested and were given a quote for a job. A plumber arrived and did some work. but the job was not completed. We had the cost of the complete job deducted from our credit card, even though the j... Customer Service Standard of Work
Value for money Reviewed by Bob on Jan 27, 2012 Work carried out: 24-7 Emergency Callout Date of job: 26.12.2011 Fantastic! I used Aspect for this first time this December past. The boiler stopped working on Boxing Day when we had a house full of family and friends. I called a few companies, but Aspect was able to attend w... Customer Service Standard of Work
Value for money Reviewed by Aileene on Jan 23, 2012 Work carried out: Gas Central Heating Engineers Date of job: 28.12.2011 Serious Convenience Factor
I have always found the staff to be both professional and polite. On site the job is well done and everything is left clean and tidy. They have run late once, but the office staff kept me up to date... Customer Service Standard of Work
Value for money Reviewed by Constantinos Zegos on Jan 4, 2012 Work carried out: Plumbers Date of job: 04.01.2012 Shaby service My experience with Aspect has gradually worsened with every job i have them do. Engineers are ok but management is very bad. On the last job the engineer had two weeks notice but decided to check for ... Customer Service Standard of Work
Value for money William Davies of aspect.co.uk replies:This is William Davies, managing director of aspect.co.uk. I apologise that our engineer had to postpone the appointment; we were unfortunately let down by our supplier, despite having ordered the parts well in advance of the day of the job. Following your understandable disappointment at the job being delayed, I was pleased that you accepted a 15% discount off the cost of a previous job. We are always trying to improve our service, and would be extremely grateful to hear your feedback on other areas of our service.Reviewed by Mike on Dec 29, 2011 Work carried out: Boiler Installation and Repair Date of job: 20.11.2007 I recommend avoiding this company
I recently saw someone from Aspect Maintenance on the television bemoaning their inability to get credit to expand their “business” and was horrified at the prospect of them being able to do thi... Customer Service Standard of Work
Value for money Reviewed by Kerr on Nov 28, 2011 Work carried out: Plumbers Date of job: 15.11.2011 I hope Aspect maintenance is making notes of what customers are saying I have been a customer of Aspect Maintenance for 3 years. I called them 7 times so far for a range of plumbing, roofing, boiler and maintenance jobs. I stomach the labour charges because most of their... Customer Service Standard of Work
Value for money Reviewed by Anthony Jewitt on Nov 21, 2011 Work carried out: Boiler Installation and Repair Date of job: 17.11.2011 Shockingly bad and potentially dangerous. Aspect came out to do two jobs - fit a gas pipe to the cooker and a boiler service.
The gas pipe to the cooker went well enough (well except them not having a part even though this is what we booke... Customer Service Standard of Work
Value for money William Davies of aspect.co.uk replies:Hello Anthony, this is William Davies, Managing Director of aspect.co.uk. I’m sorry to hear that you’ve been left dissatisfied with our service. Unfortunately, our boiler engineer attended to this job without knowing that the boiler was effectively decommissioned and had not been in use for a number of months; which meant it was very difficult for him to diagnose every problem which was present. He diagnosed the seals, as these where visibly damaged; however, only once the boiler was refilled, serviced and left up and running did it become apparent later that the drain valve and AAV were faulty. This could not have been identified prior to the boiler being fully functional. We regret that these issues could not have been foreseen during or prior to his visit, and that you felt let down by the engineer as a result. Thank you for raising the points regarding our response to your issue; we’re always striving to improve how quickly we react to customers’ queries. We also endeavour to honestly resolve any issues customers have before, during and after any job by an aspect.co.uk engineer.Reviewed by Kerr on Nov 16, 2011 Work carried out: Combi-Boiler Specialists Date of job: 07.11.2011 Another Aspect - Correct Evaluation Another Aspect.
As a returning customer I contacted Aspect having had a problem with the boiler. Paying the hourly rate of £90, the booking and engineer’s arrival was all good. The Engineer was go... Customer Service Standard of Work
Value for money William Davies of aspect.co.uk replies:Hello Kerr, this is William Davies, Managing Director of aspect.co.uk We're sorry that after working for you on a number of jobs, you weren't satisfied with our service this time. We are always striving to improve our customer service, and have passed your comments on to our head of customer service. We're always looking out for the fairest way to charge customers - and will take your thoughts into consideration as we continue to try to improve our charging structure in the future. Collection of materials does require our engineers to visit local suppliers, so is unfortunately chargeable; we found that charging the half-hourly rate for the work completed including collection of the replacement part was the most cost efficient way to proceed in your case. In contrast, we were glad to hear you found the work completed by the engineer to be of a good standard, and I have passed on your positive words about him to our head plumber.Reviewed by Kerr on Nov 16, 2011 Work carried out: Combi-Boiler Specialists Date of job: 07.11.2011 Another Aspect. As a returning customer I contacted Aspect having had a problem with the boiler. Paying the hourly rate of £90, the booking and engineer’s arrival was all good.
The Engineer was good and knew exa... Customer Service Standard of Work
Value for money |
William Davies of aspect.co.uk replies:
Hi Bob, this is Will Davies, Managing Director of aspect.co.uk. We’re glad you were satisfied with the process – and that your Boxing Day ended up as a cosy one.