To reduce the maintenance burden, I had Craftsman cladding fit UPVC barge boards, soffits, gutters and downpipes to my 20 year old house. The first day was rained off as the weather was dreadful. However, at least the fitters turned up when expected. They unloaded their ladders and all the materials and waited. The rain did not abate, so they left to come back the following day. Before they left, they pointed out that my downpipes were blocked below ground level. This gave me a chance to get them cleaned out and rodded clear before they returned. Day 2, While removing cladding beneath a bedroom that projected to the front of the house, I asked if they could leave it open for a short while, while I stuffed some slabs of polystyrene insulation into the gap as the original builder had not done so during the construction. They offered to do it for me as it was a minor disturbance to their work. Very nice! Work proceeded quickly, cleanly and, according to my wife, they were very polite and no problem. On my return from work, I noted that a downpipe was not as vertical as I would like. I left a note for them and it was sorted the next day without any discussion or hastle. The job was completed in 3 days and everything was perfect, with the exception of one hopperhead on a drain from the balcony. They had had to reuse the original as they did not have a new one. I Phoned Craftsman to bring this to their attention and I was advised by the manager that they did not have one available, it was on order and they will fit it as soon as its received. I suggested that, to save them the journey from Mauchline for a £7 piece pf plastic, that they could fit it when they complete my neighbour's house. Work on my neighbour's house had been suspended as house martins were nesting and they thought it better not to disturb them until they fledged. When asked if I was satisfied I said I was perfectly satisfied but having seen how nice the house looked, I wished that I had had some cladding fitted to the small white arches that are above the double garage doors. I asked if he could give me some offcuts to do it myself. The manager said, "if that mkes your house look better then it will make our products look better, we'll fit it when we return to fit the hopper head" I offered to pay, but he said there would be no extra charge and that his fitters would fit it for me! I'm fairly picky about what tradesmen do but I have no problem in recommending this company. The salesmen was non-pushy, the fitters were good, worked flexibly around our needs and they helped me by fitting the insulation, thus saving me time and working at height. Those little things make all the difference between an average contractor and a great one. I'm the 5th person in our street to use this company and everyone has had a similar experience. They must be getting something right.